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Silicon Surfers
We save you time so you can get back to business!
800 888-1682
We want to be your IT department!
Before reviewing the rest of this page please keep in mind that we are always delighted to tailor our services and costs to your requirements.

Please call us at: 800 888-1682 so we can build a package to meet your specific needs!

We have:

: Currently $75.00/hr
Traditionally, you’ll pay an hourly rate for all services requested. This approach is simple and leaves you in control of costs. It can be expensive if something unforeseen occurs that requires much more of our time than you budgeted.

: Varies...
If you know your average usage patterns, you may wish to purchase a set number of hours per month at a reduced hourly rate. These hours are non-refundable if not used. This would lower your costs and provide fixed costs. As above, you’re not covered for emergencies.

: See offerings below...
Another option is a so called "Managed Services" approach. Under this plan, you select the equipment (computers, printers, file servers etc.) and software (problems with Word, Email etc.) that you wish covered. You may think of this as a type of insurance. You benefit from a fixed monthly payment with no surprises since you are covered against emergencies.

None of our service offerings lock you in to a long-term commitment.
Please call us at: 800 888-1682 if you have any questions!


Workstation, Malware and Email Management
Silicon Surfers provides a PC Management Service that costs as little as $45 per PC per month.

We will provide 24/7 monitoring of all PCs we manage for you. This will include the following elements:
PC ManagementPlans
  Standard  Enhanced 
24/7/365 Electronic Monitoring Software**
Phone & Remote Control Support1**
Emergency After-Hours Support2x*
Staff Support...
Typical Office Software (other than custom software)**
Printing and Scanning**
Email**
Maintenance...
Online Asset Management**
Online Incident Management**
Software License Management**
Automated Desktop Optimization & Management**
Security...
Automated Spyware & Adware Removal**
Antivirus Software Management & Update**
Software & System Patch Management**
Strategic Planning...
Executive Report**
Quarterly Business Reviewx*
Vendor Liasonx*
Ad hoc Advisory Service3**
Monthly Fee $45.00  $55.00 
  1. A $30 per 15 minute charge will apply to all out of scope work.
  2. 6 pm to 8 am, Monday to Friday and all day Saturday and Sunday.
  3. One complimentary hour of Advisory Service per month for every 10 PCs under maintenance. Any unused time does not "roll over".
If you have an incident related to any of these areas, we will address it (usually within the hour) at no additional cost. As you can see, this system is designed to align our goals with yours. We won’t be happy until you experience 0 failures per month. After all, the more we have to fix, the more it costs us. We will take proactive measures designed to eliminate downtime completely.

If you’ve used a more traditional service in the past, you know that fixing major faults can take days. It always costs extra above and beyond the monthly fee you already pay and the company almost never spends time on their nickel to make improvements designed to minimize future failures. It’s not really their fault; they get paid to fix failures, not avoid them.

Finally, for each ten (10) PCs we manage on your behalf, you are entitled to one hour of consulting. Give us a call whenever you need a trusted advisor in your corner to help deal with an IT or related issue. If we can’t help, we’ll try and point you to someone who can. Naturally, in that case, we would not count the time spent.

Server and Network Management
Silicon Surfers provides a Domain Server Management Service that starts at $250 per server per month.

We will provide 24/7 proactive monitoring of all servers we manage for you. This will include the following elements:
Server ManagementPlans
  Standard  Enhanced 
Service Availability Monitoring**
Event Log Monitoring**
Key Metric Monitoring (Drive Space, CPU, Memory, Disk IO and Page File)**
Phone & Remote Control Support1**
Emergency After-Hours Support2x*
Management...
Online Asset Management**
Online Incident Management**
Printer Setting Management**
Security...
Antivirus Software Management & Update**
User Account and Group Administration**
File Sharing Administration**
Security Administration**
Software & Server Patch Management**
Strategic Planning...
Executive Report**
Quarterly Business Reviewx*
Vendor Liasonx*
Monthly Fee $250.00  $350.00 
  1. A $30 per 15 minute charge will apply to all out of scope work.
  2. 6 pm to 8 am, Monday to Friday and all day Saturday and Sunday.
If you have an incident related to any of these areas, we will address it (usually within the hour) at no additional cost. In fact, we should catch most “incidents” before they are even noticed by your staff. As you can see, this system is designed to align our goals with yours. We won’t be happy until you experience zero (0) failures per month. After all, the more we have to fix, the more it costs us. We will take proactive measures designed to eliminate downtime completely.

We know that your business may require a mix of services that differ from what we’ve presented here. Give us a call and we’ll tailor a package to meet your needs.

If you’ve used a more traditional service in the past, you know that fixing major faults can take days. It always costs extra above and beyond the monthly fee you already pay and the company almost never spends time on their nickel to make improvements designed to minimize future failures. It’s not really their fault; they get paid to fix failures, not avoid them.

Internet Support
Silicon Surfers provides a suite of services designed to ensure you maintain a secure and reliable connection to the internet. Our Internet Management Service begins $250 per connected office. Home offices may be supported. If so pricing will depend on the exact circumstances encountered.

Your managed connectivity will include the following elements:
Internet Connectivity ManagementPlans
  Standard  Enhanced 
Phone & Remote Control Support1**
Emergency After-Hours Support2x*
Purchasing Assistance**
Scheduled On-Site VisitxMonthly
Vendor Services...
ISP Management**
Web Host Support**
3rd Party Vendor Management**
Infrastructure Management...
Router Management**
Firewall Management**
VPN Management**
Reporting...
Asset Reporting**
Monthly Fee $250.00  $400.00 
  1. A $30 per 15 minute charge will apply to all out of scope work.
  2. 6 pm to 8 am, Monday to Friday and all day Saturday and Sunday.
If you have an incident related to any of these areas, we will address it (usually within the hour) at no additional cost. In fact, we should catch most “incidents” before they are even noticed by your staff. As you can see, this system is designed to align our goals with yours. We won’t be happy until you experience zero (0) failures per month. After all, the more we have to fix, the more it costs us. We will take proactive measures designed to eliminate downtime completely.

We know that your business may require a mix of services that differ from what we’ve presented here. Give us a call and we’ll tailor a package to your needs.

If you’ve used a more traditional service in the past, you know that fixing major faults can take days. It always costs extra above and beyond the monthly fee you already pay and the company almost never spends time on their nickel to make improvements designed to minimize future failures. It’s not really their fault; they get paid to fix failures, not avoid them.

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